The Principles of Service Design Thinking - Building Better Services

Service design is all about taking a service and making it meet the user’s and customer’s needs for that service. It can be used to improve an existing service or to create a new service from scratch. In order to adapt to service design, a UX designer will need to understand the basic principles of service design thinking and be able to focus on them when creating services.The principles here are drawn from the design ethos of Design4Services, the organization that is committed to developing service design and promoting business transformation. These are widely accepted in the commercial sector. There are other ways of approaching service design, which are not as widely used but which may ad... https://goo.gl/hYDEHJ