How to manage the users’ expectations when designing smart products

Smart products that adapt to aspects of the users’ activity, context or personality have become commonplace. With more and more products which act intelligently emerging in the market place, users often end up expecting to interact with them more like they would among themselves, as humans. In the first decades of the 21st century, technical limitations keep us, as designers, from being able to create smart products that fully live up to those expectations. Consequently, managing the users’ expectations of the interaction as you’re moving through the design process for a smart product is absolutely essential. Here, you’ll get a firm grounding of the basic psychology of how people interact wi... https://goo.gl/hYDEHJ